Your data
Delete my data
You can ask us to delete the data we hold about you, or to send you a copy of it, for any Ludoitte product. Where a product has a self-service option it is the fastest route and is listed first. Where it does not, email us and a person handles it. We answer every request within one month, as the GDPR requires, and in practice usually within a few working days.
TriviAI
TriviAI has no user accounts. Your progress, balances and leaderboard entries are stored against an anonymous player identifier created on first launch. We hold no name, email address or login for you, which is also why we need one thing from you to find your data: the ten-character player code shown at the bottom of the loading screen, in the form abcde-01234.
To delete your TriviAI data
- Note the player code from the loading screen.
- Email developer@ludoitte.com with the subject Delete my TriviAI data, the player code, your in-game display name and roughly when you started playing. The last two let us confirm the match if two players ever share a code.
- Close the app fully and leave it closed until we confirm. A running session would write your progress back while we are deleting it.
- We erase the record, verify that it is gone from every store, and reply to confirm. Erasure is permanent: progress and balances cannot be restored afterwards, and a fresh install starts from zero.
What is deleted: your player record, saved progress and balances, display name, league standing and history, every leaderboard entry, and name reports about you or filed by you.
What is kept, and why: records of in-app purchases and rewarded-ad grants stay in our commerce ledger because bookkeeping law requires it; they hold a transaction, not your profile. Server access logs contain IP addresses and no player identifier, so they cannot be searched by player; they are kept only for security and expire on their own schedule. Your purchases themselves belong to your Apple or Google account, not to us, and deleting the app from your device removes everything stored locally.
To receive a copy of your data instead, send the same details with the subject Copy of my TriviAI data; you get a JSON export together with a list of anything we hold but are not returning, and the reason.
Drop Dungeon
Drop Dungeon keeps local saves and a server-side player record for progress, linked sign-ins, purchases and rewards. A guest player also has a player identifier.
- While connected to the internet, open Drop Dungeon > Settings > Account > Delete account.
- Read the warning, then choose Delete forever if you want to erase the player, progress and linked sign-ins. The game confirms Account deleted. Deletion cannot be undone, and purchases cannot be restored to that deleted account.
Account access ends immediately and server-data purging is scheduled after 30 days.
If you cannot use the game, email support@ludoitte.com with the subject Drop Dungeon data deletion and your player ID, if available. Find it at Settings > Account > Copy player ID. Do not send passwords or payment-card details.
Uninstalling the app or clearing site data for dropdungeon.com removes local saves and settings only; use the account deletion flow or contact us to delete server data. For data held by advertising providers, see the links and choices in Drop Dungeon's privacy disclosure.
Evermail
Evermail accounts are self-service.
- Sign in at evermail.ai and open Settings → Data & privacy.
- If you want a copy first, use Export my data. The export is prepared in the background and you are notified when it is ready to download.
- Choose Delete account, tick the acknowledgement and confirm. This permanently deletes your account, archives and emails, and cancels any active subscription. It cannot be undone.
If you cannot sign in, email support@evermail.ai from the address on the account. The Evermail privacy policy describes retention periods for backups and invoices.
ludoitte.com
This website has no accounts. If you have emailed us or used our contact form, you can request deletion of that correspondence through the contact form or hello@ludoitte.com. Use the same email address so we can identify your messages. Temporary, pseudonymous spam-prevention markers expire automatically; see the contact form privacy information.
How requests are handled
- We may ask a question or two to make sure we are deleting the right person's data and nobody else's. We never ask for a password.
- You hear back within one month at the latest, with confirmation of what was deleted and what was kept, if anything.
- Deletion is free and you do not need to give a reason.
- If you are unhappy with how we handled a request, you can complain to the Finnish Data Protection Ombudsman at tietosuoja.fi.
Data controller: Ludoitte Oy, Köydenpunojankatu 4 B 25, 00180 Helsinki, Finland. Business ID 3242565-2.